Customer Service:

Nancy Hollander
Horsefeathers Ltd.
3641 Edison Ave., #4
Sacramento, Ca. 95821
phone: (916) 616 - 1220

Limited Product Warrantee: Horsefeathers Ltd. will guarantee it's products to be free from defect of materials or workmanship for 6 months from time of receipt. Normal wear and tear is to be expected and not covered by the warrantee. Once the product is returned to Horsefeathers Ltd., it will be repaired or replaced upon our discretion.

Shipments: Custom chap orders will be shipped within 8 weeks of receipt of the completed order form accompanied by a 50% deposit. The chaps will be sent C.O.D. for the balance due. The price of shipping is included. Delays in shipping may be caused by temporary unavailability of supplies, incomplete order information, inadequate deposit, changes or additions to the original order.

Rush orders: Rush orders will be shipped 4 weeks from receipt of the completed order form accompanied by a 50% deposit, and incurring a $100.00 rush fee, Any special shipping requested will be charged accordingly.

Repairs and alterations: Horsefeathers Ltd. offer repairs and alterations, by quote, on any chaps.

Returns: If there is a problem with your custom chaps, please notify Horsefeathers Ltd. within 10 days of receipt. Any problem resulting from an error on our part will be corrected at no expense to the customer. Horsefeathers Ltd. cannot held responsible for mistakes on order information or measurements provided by the customer, however we will cooperate to fix the problem. Please measure carefully!

Cancellations: There are no cancellations. Orders, once received by Horsefeathers Ltd., are a binding contract. Supplies, personalized backbands and monograms are ordered immediately upon receipt.

Changes to Orders: Changes can be accepted if production is not too far along to accommodate them.

If you fine something wrong or not working tell us chaplady@horsefeathersltd.com

Copyright © 2000 - Horsefeathers LTD - All rights reserved 

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